Requesting Special Room Accommodations

If you need to update your reservation to request an accessible room or add an extra bed, please follow the steps below:

Requesting an Accessible Room

1. Locate Your Booking Confirmation
   • Find the booking confirmation email for your stay, which includes your Booking ID or Confirmation Number.
2. Contact Our Reservations Team
   • Reach out to us via phone or email with your Booking ID, and inform us of your need for an accessible room.
   • We will check availability and confirm any additional details with you.
3. Receive Your Updated Confirmation
   • Once your reservation is updated to include an accessible room, we’ll send a confirmation email with the updated details.
   • Please review the confirmation to ensure everything is correct.

Requesting an Extra Bed for a Child

1. Locate Your Booking Confirmation
   • Find the booking confirmation email containing your Booking ID or Confirmation Number.
2. Contact Our Guest Services Team
   • Contact us via phone or email, providing your Booking ID and requesting a rollaway bed or extra bed for your child.
   • We’ll arrange to have the bed delivered to your room prior to your arrival or at a convenient time.
3. Confirm Additional Charges
   • Our team will inform you if there are any extra charges for the additional bed, and include it in your updated booking details.

Need More Help?

If you have additional questions or specific requirements, please don’t hesitate to contact our support team. We’re here to ensure your stay is comfortable and enjoyable!